RETURNS & REFUNDS
We appreciate your business on our website.
If you are not entirely satisfied with your purchase for any reason, we encourage you to review our policy on refunds and returns.
The terms outlined below apply to any products you purchased from us.
INTERPRETATION AND DEFINITIONS
INTERPRETATION
Words that start with a capital letter have meanings defined under the following conditions. These definitions hold the same meaning whether they appear in singular or plural form.
DEFINITIONS
For the purposes of this Return and Refund Policy:
The Company (also referred to as “the Company”, “We”, “Us”, or “Our” in this Agreement) refers to:
SUNNY MICHAEL TECHNOLOGY LTD
DD 4, STANDARD ESTATE GALADIMAWA, ABUJA, FCT, NIGERIA
Registration number: 7958802
Goods refer to the items offered for sale on the Service, whether tangible or digital.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to the URL accessible from educationexchangepro.shop
You refers to the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
YOUR ORDER CANCELLATION RIGHTS
We understand that there may be situations where you would want or need to cancel your Order from our Website. To exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:
By email: [email protected]
We will reimburse you no later than 14 days from the day on which we receive your refund request. We will use the same means of payment as you used for the Order, and you will not incur any fees for such reimbursement.
DIGITAL GOODS:
- Purchase Of Reoccurring Digital Goods and/or Subscriptions (“Subscription”): Your payment for the Services will automatically renew at the end of each Subscription cycle. You are entitled to cancel your Subscription at any time by contacting our support at the email mentioned above. The cancellation will come into effect on the following day of the Subscription cancellation, after which you will be downgraded and/or denied access to the Subscription and/or to the Services. The cancellation will not grant you the right to a refund and/or in-store credit for a partial Subscription cycle.
- Purchase of One-Time Digital Goods: You are entitled to cancel your Order within 7 days from the purchase, without giving any reason for doing so, by contacting our support at the email mentioned above. If a purchased Digital Good performs not as described on the Website, you may contact our support at any time, and we will examine your claim, and if found justified, we will refund you. Refunds shall not be granted when there is purchase abuse.
- Purchase of Digital Services As Digital Goods (Digital Services): Due to the uniqueness and the personal nature of Digital Services, returns and refunds will be conducted on a discretionary basis, and we have the sole and complete discretion to assess cancellation request per case, that will be sent to our support at the email mentioned above. We will consider some key factors such as the Terms of Use and if the Digital Services were executed according to our highest standards. On the other hand, we may consider your misconduct and/or improper use of the Digital Services. Incomplete Order may be canceled up to 7 days after the Order has been placed. Completed Orders or completed milestones may be canceled up to 3 days after the delivery of the Digital Services or the Notice of them, whichever is the latest.
CONTACT US
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: [email protected]
